FAQ

About watching games
Regarding tickets
about practice
about teams and players
About the club
About goods
About REX CLUB
About the official site
others

As of April 2024

About watching games

I want to know the match schedule: Please check the Match Schedule page.

I want to know the broadcast schedule of the game: Please check the Match Schedule page.

Please check this page for information on joining DAZN.

Does the stadium have a roof?: The main stand and back stand of Saitama Stadium 2002 have a roof, but the seats near the pitch of the main lower stand and back lower stand (rows 1 to 18) are not covered by the roof and rain gear (rain raincoats, etc.) need a poncho. However, depending on how the rain falls and the direction of the wind, some seats may be blown in.

Are there nursing rooms or diaper changing areas at the stadium?: At Saitama Stadium 2002, there is a nursing room in front of the 218 entrance on the back lower concourse. You can also breastfeed in five medical rooms in the stadium (two on the main lower concourse, one on the back lower concourse, one on the main upper concourse, and one on the back upper concourse). Please speak to a nearby staff member or information desk when using these facilities.
There are diaper changing beds in almost all women's restrooms and some men's restrooms (25 locations throughout the stadium). Look for the diaper changing bed sign at the restroom entrance. Please note that diapers are not sold at the stadium, so please bring your own.

Is there childcare at the stadium?: Specialized staff will take care of your child at the nursery room in the stadium. Advance reservation is required for use.
Please check here for details.

Can strollers be checked in at home games?: At the information desk inside the venue, there is space available where you can park strollers and wheelchairs.
The stewards cannot look after your luggage, but there is space available, so please ask at the information desk and use the space.

Is it okay to watch a game with a child on my lap?: Preschool children can watch the game on their laps.
One preschooler can enter for free per adult. Even if you are a preschooler, please purchase a ticket if you need a seat.

Please tell me more about watching wheelchair games: Saitama Stadium 2○○2 has a wheelchair viewing stand and sells tickets exclusively for wheelchair users.
One helper is allowed free of charge for each spectator, and wheelchair users can use the parking lot.
It can also be used by people who have difficulty viewing the game from the standard seat width, such as those with large assistance dogs.
Wheelchair seat tickets are available at REX TICKET and Ticket Pia.
Please check here for details on wheelchair seats and make your purchase.
*The sales channel for wheelchair seat tickets may vary depending on the game. Please check ticket sales information for each game.

I want to know how to get to Saitama Stadium 2002: Please see the "Access to Saitama Stadium" page for further information.
*Shuttle bus operation status may vary depending on the match, so please check the match information for each match.

What are the opening times for home games?: 3 hours before kickoff.
*Admission for visitor supporters is two and a half hours before.
*May vary depending on the game.

Can I eat at the stadium?: Eating and drinking is permitted inside the stadium. There are food and drink stalls both inside and outside the stadium, so please feel free to enjoy them.
For information on food and beverage stalls at home games (stadium gourmet), please see the Home Game Stadium Gourmet Site.

Is smoking allowed in the stadium?: All seats in the stand are non-smoking. Please use the designated smoking area.

Currently, at Saitama Stadium 2○○2, we have installed some on the pedestrian deck. If you are not sure, please ask a staff member.
In addition, the installation situation may change depending on the game. note that.

Please tell me the title of the song played during warm-ups and player entrances at home games.: Currently, Urawa Reds, as the official curator of Apple's music distribution service "Apple Music", distributes various playlists such as the BGM of the in-house broadcast "GO REDS GO!" and the winning songs of the players before the game. Please check it out.
Apple Music -Urawa Reds Curator Page
https://apple.co/3Lz6KRk

Please tell me the name of the song that plays at the time of player entrance at the home game: The name of the song is "First Impressions".
It is included in the Urawa Reds Official Supporters Song ~Mini Album~ "KEEP・ON・RISING" (product number SRCL3477) released by Sony Music.

I would like to apply for the "Happy Birthday" section announced at the home game, which is my birthday on the day of the game.: To apply, please read the notes and submit your application through the application form.
For matches where a Match Day Programme (MDP) is issued, the information will also be published in the MDP newspaper.

■ Application form *Only the form below will be accepted; applications by postcard or fax will not be accepted.
https://pleb.f.msgs.jp/webapp/form/20581_pleb_91/index.do
*Application deadline: 5 days before each match
(Example) For a match taking place on February 23rd, the deadline is February 18th.

■Notes
・Only those whose birthday falls on the day of the home game are eligible. Please note that we cannot introduce anyone else whose birthday falls on another day.
Please note that if the deadline has passed or there are insufficient information in the content, the application will not be published.
・The players will be introduced on the Aurora Vision during the in-stadium announcement "GO REDS GO!" 70 minutes before the start of the match. (There will be no introductions at halftime.)
・Applications for all matches will be accepted through the above form.
・If the applicant is someone other than the applicant, please obtain the applicant's consent and also include the name and phone number of the person who introduced the applicant.
Gender will not be disclosed.
・This applies to home games hosted by Urawa Reds. Official matches such as the Emperor's Cup are not included even if they are held at Saitama Stadium 2002 or Urawa Komaba Stadium.
・Please note that pets cannot be included in the entry.

How are players' cheering songs decided?: The supporters voluntarily make and sing.

What should I do if I forget something at the stadium?: Lost and found items will be stored at the match venue, so please contact us using the details below.
Additionally, if you find something lost inside the stadium, please bring it to the information desk or leave it with a nearby staff member.

Saitama Stadium 2○○2
[TEL] 048-812-2002

Are there any club-sponsored away bus tours?: Although there are no bus tours directly sponsored by the club, Urawa Reds Supporters Association plans unique tours such as bus tours, trains, and planes.

Urawa Reds Supporters Association Secretariat
〒338-0825
1771 Shimookubo, Sakura-ku, Saitama City, Saitama Prefecture (Reds Land)
[TEL] 048-764-8150
[FAX] 048-764-8185
[Reception hours] Tuesday to Friday (excluding public holidays) 10:00-12:00, 13:00-17:00
[URL] https://www.reds-ss.com/

Regarding tickets

If you have any questions about tickets, please check the various pages below.

■『Ticket Information』Page Q&A
https://www.urawa-reds.co.jp/ticket/#ticketn-qa-link

■ "Season Ticket" Special Page Frequently Asked Questions
https://www.urawa-reds.co.jp/ticket/2024season/#faq

■"REX TICKET" User Guide
https://rex-ticket.jp/guide/presale_t

about practice

Where do the players practice?: We practice mainly at Ohara Training Ground in Saitama City.

When will the practice schedule be decided?: The schedule for the following week will be decided around the weekend. Please check the "Training Schedule" page.

Is it possible to observe practice at any time?: On designated days only, you will be able to observe practice sessions on "open days," so please check the "Training Schedule" page in advance.

Can I use the parking lot when watching practice?: There is no parking lot for general visitors. Please be sure to use public transportation when coming to the event.
*Please refrain from parking at nearby facilities such as the Saitama Prefecture Disability Exchange Center.

I would like to know the date of the fan service: Fan services at Ohara Training Ground are currently suspended.
Our club will continue to consider options for future fan services.

about teams and players

I want to know about the players belonging to the top team: You can check it from the "Top Team" page.

I want to know about ladies: Please check the official women's site.

I would like to send a fan letter to a player: Please send it to the address below, addressed to the player. Our staff will deliver it to the player.

Urawa Red Diamonds Club Office
2-1 Misono, Midori-ku, Saitama City, Saitama Prefecture, 336-8505
[TEL] 048-812-1001 (Tuesday to Friday 10:00 to 12:00 / 13:00 to 17:00)
[FAX] 048-812-1212

About the club

What other activities do you do apart from those involving the men's top team?: Mainly, the "ladies" who compete in the "WE League", the top league for women's soccer in Japan. There is a "junior" for boys in the 4th to 6th grades of elementary school. In addition, there are the Ladies Junior Youth (1st and 2nd grades of junior high school) and Ladies Youth (3rd grade of junior high school to high school), which are subordinate organizations of the Ladies, and they compete in leagues in which they participate.

I would like my child to learn soccer at the Reds academy (Youth U-18 High School Team/Junior Youth U-15 Junior High School Team/Junior U-12).: The youth team (high school age) is currently in the process of forming a team through promotion from junior youth and recruiting players through scouting, and there are no plans for selection.
The Junior Youth Team (junior high school age) selection will target 6th grade elementary school students, while the Junior Team (elementary school age) selection will target 2nd, 3rd and 4th graders.
An overview of the selection will be announced on the Academy Official Site.

Is there a soccer school for the Reds?: The Urawa Reds Heart-full School is held at six schools in five locations in Saitama Prefecture, with the aim of conveying the joy of soccer and nurturing the heart through soccer.
In addition, in collaboration with the Urawa Reds top team and academy, we are conducting the Urawa Reds Soccer School, which focuses on further improving children's soccer skills and basic athletic abilities, and nurtures a willingness to take on challenges toward dreams and goals. .

I would like to become a Reds player.Is there a selection or test?: We do not select top teams (professional players). Also, the youth team (high school students) is also organized by promotion from junior youth (junior high school students) and scouting, and selection is not done. The junior youth (junior high school) team will target 6th grade elementary school students, and the junior team (elementary school age) selection will target 2nd, 3rd and 4th graders.
An overview of the selection will be announced on the Academy Official Site.
Reds Ladies are not selected or tested. Women's Junior Youth is a selection for girls in the 6th grade of elementary school. Details of the selection will be announced on the official women's site.

Do you have a fan club or support group?: There is a membership "REX CLUB" aimed at fans and supporters sharing various experiences related to Urawa Reds, deepening "bonds" and feeling the happiness of having friends.
There are also forms of support, the “Official Supporters Club” and the“ Urawa Reds Supporters Association.” Please apply after understanding the characteristics and activities of each.

What are the publications published by the club?: Publications are below.
"Official Matchday Program"
"Reds Tomorrow" *Semi-official paper
"Official Year DVD"

Is the Reds doing anything related to futsal?: We rent out futsal classes and futsal courts at the sports facility "Reds Land" operated by the Reds. Anyone can participate.

I want to know about Urawa Reds partner companies: Please see below for a list of partner companies that support Urawa Reds.

■ Urawa Reds partner
https://www.urawa-reds.co.jp/business/partner.php

■ Urawa Reds Ladies Partner
https://www.urawa-reds.co.jp/redsladies/partner/

■ Heart-full Club partner
https://www.urawa-reds.co.jp/heartfull/partner.php

I want to know about RBC (Reds Business Club): Please check the "Reds Business Club" page.

I want to join a club and work, how can I do that?: There are currently no plans to hire new club staff.

When we resume hiring in the future, we will recruit through BizReach, so please register with BizReach first.
After reviewing your registration, if we find a suitable position or if it matches our open positions, Urawa Red Diamonds Co., Ltd. may send you a scout.

BizReach Membership Registration (Free)
https://www.bizreach.jp/lp/kt_urawareds_apl/?trcd=0SLCR0000010_NO_

Thank you for your understanding.

If there are volunteer staff, I would like to participate.: There are "stewards" who are mainly active in the stadium operation of home games. Anyone who joins the Urawa Reds Supporters Association and registers as a steward can participate.

About goods

Where can I purchase official player and team merchandise?: To purchase official goods, please use the official shop "Red Voltage" and "Online Shop".

■Red Voltage
https://www.urawa-reds.co.jp/shop/voltage.php

■ Urawa Reds Goods [Official] X Account
https://twitter.com/REDS_GOODS

■ Urawa Reds official online shop
https://e-shop.urawa-reds.co.jp/

I live outside Saitama Prefecture, can I buy goods online?: Available at the online shop.
Click here for the Urawa Reds online shop https://e-shop.urawa-reds.co.jp/

Do you have a catalog of goods?: Not currently issued. You can check the products at the online shop.

I would like to buy the same uniforms and training clothes as the players.: In addition to being sold at official shops and online shops, it is also sold at sports stores nationwide.

I forgot to buy MDP at the match venue. Can I buy it at a later date?: Regarding MDP back numbers, only MDPs issued in the current year are sold at the online shop or Red Voltage.
There is no resale or mail order of MDP from previous seasons. Please note.

About REX CLUB

If you have any questions about REX CLUB, please check the page below.

■REX CLUB FAQ
https://www.urawa-reds.co.jp/about_rex/information.html

About the official site

Is it possible to link the official Reds site to my personal website?: Urawa Reds Red Diamonds welcomes links to this site. However, please refrain from linking in such a way that the screen of this site is displayed directly on the screen of the linked site.
Please follow the instructions below for how to link.

■Please link to the top page.
https://www.urawa-reds.co.jp
(common to PC and smartphone)

■ Please link so that it can be seen that it is official.
[example]
Urawa Reds Official Site
URAWA REDS OFFICIAL WEBSITE
Urawa Reds Official Site Site Members
URAWA REDS OFFICIAL SITE [SITE MEMBERS]

■ The use of club logos, emblems, etc. is prohibited.

■When linking, please contact us on the following page on the official site.
https://www.urawa-reds.co.jp/infomation/mail/

Can I use logos and player images on my website?: Pictures of players, staff, club emblems and logos are not permitted.

others

If you have any other questions, please contact the club office below.

Urawa Red Diamonds Club Office
2-1 Misono, Midori Ward, Saitama City, Saitama Prefecture 336-8505
[TEL] 048-812-1001 (Tuesday-Friday 10:00-12:00/13:00-17:00)
[FAX] 048-812-1212

FAQ