Customer contact INFORMATION

REX CLUB aims to enable fan supporters to share various experiences related to Urawa Reds through "REX CLUB", deepen the "bonds" among members, and make them feel even more happy with their friends. Ta・ Urawa Reds membership.

There are three main types of membership:

• (1) LOYALTY (automatic enrollment for season ticket holders, exemption from annual membership fee)
• (2) REGULAR (annual membership fee charged *partial exemption [Annual fee exemption for Heart-full School students and Redsland members])
• (3) WHITE (no annual fee)
  Depending on the category, the type and availability of a card membership card, benefits, points awarded in the point program, items that can be redeemed for benefits, and the content displayed on My Page, etc., differ depending on the category. For details, please refer to "About CATEGORY and STAGE".

Enrollment procedures vary by membership category.

• (1) LOYALTY (season ticket holder)
  Please check here for details.
• (2) REGULAR (annual membership fee 3,500 yen for adults, 1,500 yen for U-18) (tax included)
  There are WEB enrollment and enrollment at the counter reception at the REX CLUB booth in Saitama Stadium, the home game of the top team. Memberships are valid until January 31st of each year, regardless of when you enrolled.

  < Heart-full School Student>
  You can register for the REGULAR HEART-FULL stage with an annual fee exemption and receive the same services as U-18 members (some services are excluded).
  The expiration date is until January 31 of the following year, regardless of when you joined Heart-full School.
  If you are a Heart-full School student and are LOYALTY or REGULAR, your current membership will be given priority and you will not be registered twice.

  <Redsland members>
  You will be automatically enrolled in REGULAR REDSLAND with the annual fee waived, and the membership type is the same for both adults and U-18s. The expiration date is from April 1st to March 31st of the following year, regardless of when you joined Red's Land membership.
  If you are a Reds Land member and a Season Ticket Holder, your LOYALTY status will automatically continue as a Season Ticket Holder. REX CLUB REGULAR (REDSLAND) users will not receive special membership goods, card membership cards, membership points, first-time membership bonuses, etc. (You can use the same functions as a membership card with a digital membership card that can be displayed on My Page. can do).
  For U-18, HEART-FULL, and REDSLAND, there will be no stage changes based on accumulated points.

• (3) WHITE (annual fee free)
  Online registration only.

You can receive services such as:

• (1) Card membership cards will be issued to LOYALTY members and REGULAR members (excluding REDSLAND), and in principle can be used for a long time. Card membership cards will not be issued to REDSLAND members of REX CLUB REGULAR and WHITE members. .
• (2) Earn points for attending home games, purchasing tickets, purchasing merchandise, purchasing gourmet food, purchasing Official Matchday Program (MDP), using facilities at Reds Land, joining the Official Supporters Club (OSC), match result bonuses, etc. You can participate in a point program called "REX POINT" that you can earn and use for award exchanges. You can use the redemption program to redeem awards and apply for award lotteries.
• (3) Tickets can be purchased at "REX TICKET", an online ticket purchase site exclusively for REX CLUB members. With "REX TICKET", you can purchase tickets "quickly" at "member prices", and you can also "select seats" individually for reserved seats. You can also earn REX POINTs according to the purchase amount (available services and benefits vary depending on the category).
• (4) For LOYALTY members, as REX CLUB LOYALTY benefits, special gifts and services such as "REX POINT special rate", "Stage-up benefits", and "Site members free viewing (usually 330 yen/month/tax included)" are available. We offer. Please check here for details.
• (5) If you become a REGULAR member, we will prepare membership benefits goods when you become a member (new or continuous).
  *It will not be given to those who have automatically enrolled in REGULAR REDSLAND.
  *For regular heart-full, we will give it to you only when you join for the first time.
• (6) You can use My Page, which is a member-only website, from your computer, tablet, or smartphone device. On My Page, you can view and use various contents such as registration information, acquisition and usage status of "REX POINT", attendance record, purchase record of goods etc. for points, limited contents, benefits and lottery applications. The contents of My Page may differ for each category and individual, such as benefits and announcements that you can participate in.

Please open the edit screen from "Edit registration information" on My Page.

You can change the registration information yourself on this editing screen. From the perspective of personal information protection, the REX CLUB office (TEL: 0570-064-026 Tuesdays to Saturdays 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days) does not provide personal information, except for changes of last name, etc. We do not accept changes to registered details.

Also, please be sure to check that your email address is correct. If your e-mail address is incorrect, we may not be able to send you important information or you may not be able to authenticate your membership on My Page, so please be sure to register a correct e-mail address.

LOYALTY members can change their personal information only from the My Page of REX CLUB. Personal information cannot be changed from My Page of One Touch Pass.

We apologize for the inconvenience, but please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days).

We apologize for the inconvenience, but please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days).

• Heart-full School students become REGULAR HEART-FULL and receive the same membership services as U-18 members.
• Redsland members automatically become REGULAR REDSLAND.
• If you are not a member of REX CLUB, you need to enroll separately as a REGULAR member (annual fee charged).
  * LOYALTY members are already members of REX CLUB, so new membership is not required.
• For Heart-full School students, Redsland members, and OSC members, if you register your REX CLUB membership card number when you become a member, the registration information of other members will be reflected in the registration information on your REX CLUB My Page.
• Regular Redsland members are a common membership type for both adults and U-18s.
• ・Merchandise, card membership card, membership points, first-time membership bonus, etc. will not be given.
  It is a digital membership card that can be displayed on the Rice My Page, and you can use almost the same functions as a card membership card.
  * There is no stage change due to accumulated points.

Participation in the point program "REX POINT", participation in benefits and lotteries, limited content, etc. differ depending on the category, but there are more stages in the category. Depending on the stage, the grant rate of "REX POINT" and the number of points granted may differ. Items that can be redeemed may change. For example, LOYALTY members are the highest category in terms of the point award rate, but the award rate varies depending on the four stages among them. A LOYALTY member's stage is determined by the number of years the season ticket has been held. Also, for LOYALTY members, the design of the card membership card issued by the stage is different. For REGULAR members, the point grant rate and stage points differ depending on the stage (see "About REX POINT" for details).

Regardless of when you joined, the expiration date is until January 31st of each year (however, for REGULAR HEART-FULL, it will be until January 31st of the year following the year you joined Heartful. After that, there is no continuation. (Regular Redsland members will have their membership extended for 2 months until March 31st.)

The expiration date will be extended for one year by continuing or renewing. If you are a LOYALTY member and do not complete the procedure to renew your season ticket by the specified date, it will expire, and you will become a WHITE member from February 1st of the new fiscal year, and there will be restrictions on the use of point programs, etc. Please be careful. REGULAR members will also belong to WHITE members if renewal procedures are not carried out. Information on procedures for continuation and renewal will be announced on the Urawa Reds official website, REX CLUB My Page, etc.

Each category and stage has set conditions for belonging to it.

• (1) LOYALTY
  If you buy a season ticket, you will automatically be in the LOYALTY category. Also, if the number of years you hold a season ticket increases, the stage in LOYALTY will change.
  
• (2) Regular
  When you join REGULAR, the stages in REX CLUB REGULAR will change depending on the points you have earned in the past 3 years. The stage changes once every February (only one stage is prepared for U-18, HEART-FULL, and REDSLAND for those under 18 years old, and there is no stage change due to accumulated points.
• (3) WHITE
  ・If you become a free member to use REX TICKET, use the online shop, or subscribe to the e-mail magazine, you will be classified as a WHITE member. Season ticket holders, REGULAR, REDSLAND, and HEART-FULL members who do not continue or renew will be classified as WHITE members.
  ・If you are not a REX CLUB member or a WHITE member, you can change the category to LOYALTY or REGULAR by purchasing a season ticket or becoming a REGULAR member within the application period (the category you belong to is a requirement) will be changed to the category that matches the In addition, if you become a Heart-full School student, you will be registered for the HEART-FULL stage of REGULAR with an annual membership fee exemption, and you will receive the same services as U-18 members. In addition, by becoming a Redsland member (annual membership fee of 5,000 yen), you can also join the REGULAR REDSLAND stage without annual membership fees. There are restrictions such as not being awarded, and not being eligible for stage upgrades based on the points earned in the past three years.)
  Season ticket holders are not eligible to join other membership categories of REX CLUB. Also, REGULAR members cannot become new WHITE members. There are no entry restrictions for other memberships, Redsland members.

The enrollment method differs depending on the membership type.

• ・LOYALTY members will be automatically registered by applying only during the season ticket purchase period recruited by Urawa Reds. At the time of recruitment, we will announce it on the official website, so please check it.
• ・For REGULAR, you can apply online and apply at the counter at the REX CLUB booth in Saitama Stadium, the home game of the top team. You can apply online from the "new enrollment screen". Enrollment at the window will be processed at the REX CLUB counter set up at Urawa Reds home games. It may take up to 2 weeks to complete member information registration. Once you have registered your information, you will be able to log in.
  Please note that bonus points (300 points) for web enrollment/renewal will not be awarded for enrollment at the counter. (Click here for "Method of Enrollment")
  *As of October 2022, from the perspective of preventing infection with the new coronavirus, application at the REX CLUB booth during home games is suspended.
  *By becoming a Heart-full School student, you can be registered for the REGULAR HEART-FULL stage without annual membership fees and receive the same services as U-18 members. If you are a Heart-full School student and are LOYALTY or REGULAR, your current membership will be given priority and you will not be registered twice.
• ・You can register as a WHITE member who can use REX TICKET, online shop, and e-mail magazine by applying online. You can apply online from the "login screen".

If you do not have an e-mail address, you will not be able to enjoy My Page.
You can view your visit history, purchase history, check your "REX POINT", etc. from My Page. Additionally, each e-mail address can only be used by one person. Please prepare one email address for each person in your family. Please note that you cannot become a new member using an e-mail address that has already been registered. Thank you for your understanding.

If an error occurs when paying the annual membership fee using a previously registered credit card, the credit card may have expired.
*It is possible that your card has changed after you previously registered your card information in REX CLUB (for example, you changed to a new card because it expired or was lost).

If you have selected "Pay with a registered card" when selecting your payment method, please select "Pay with a credit card" and enter your card information again to complete the payment.

There are two ways to receive membership benefits goods for online membership. If you are enrolled at the REX CLUB booth in the top team's home game Saitama Stadium, you can only pick it up at the window.

• ・When you join the online membership, you will be asked to select benefits and delivery (delivery at the REX CLUB booth or delivery). When picking up at the REX CLUB booth set up at Saitama Stadium during the Urawa Reds home game, it will be handed over with a membership card (card/digital). A new member's membership card will be sent together with the card membership card about two weeks after joining. If you wish to continue, please use your card membership card. If you choose delivery by delivery, it will be delivered in about 3 weeks. In the case of shipping, please note that you will be required to pay a separate shipping fee of 800 yen (tax included) in addition to the annual membership fee at the time of enrollment.
  * If you join early, the benefits will be delivered after February 1st of the following year. note that.
  * For Heart-full School students, we will send you a card membership card by mail and give you a membership benefit when the school is held (only when you join for the first time). Please note that the receipt method may change.

LOYALTY and REGULAR/HEART-FULL members (excluding REDSLAND members) will be issued a "card membership card" with a different design for each category (LOYALTY has a different design depending on the stage). Newly enrolled LOYALTY and REGULAR members, existing members who have joined a higher category in the following year, and LOYALTY members who have moved up to a higher stage are eligible. A card membership card has a membership card number and a QR code printed on the front, and a barcode printed on the back.

The membership card number is a member-specific 10-digit number (in principle, long-term use) issued to each REX CLUB member, and is also reflected in the card membership card issued to the member. When the category changes or the LOYALTY stage changes, the membership card number may change as the membership card changes.

It will be used for various benefits such as issuance of priority admission lottery tickets for Home supporter's seat seats, and for personal authentication when participating in programs and acquiring "REX POINTs". In various usage scenarios, you can use it as a digital membership card by displaying not only the QR code printed on the card membership card but also the 2D barcode from My Page. Even if you forget your card membership card, you can use almost the same functions as a card membership card by displaying your digital membership card on your smartphone.

Please contact the REX CLUB Secretariat (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, holidays, and home game days).

If you are a REGULAR (paid) member, you can have your ticket reissued (1,100 yen/tax included) at the REX CLUB inquiry booth inside the south gate during home games.
You can also use a digital membership card in place of your REX CLUB REGULAR card membership card. The digital membership card can be displayed from the REX CLUB My Page.

My Page is a personal page exclusively for members and can be accessed from computers, tablets, and smartphones. On My Page, registration information, category, stage information, messages from Urawa Reds, announcements, etc. are displayed. You can also use functions such as various event drawings, priority admission drawings, and REX POINT award exchange (for online applications). A 2D barcode (digital membership card) for each member can also be displayed.

In addition to the official calendar, X, and Facebook, the results of home games watched by members, information on REX POINT points held, point history, attendance history, ticket/goods purchase history, favorite players, etc. are also displayed. You can also move to the REX TICKET online shop while remaining logged in. Additionally, LOYALTY members can use the paid content Site Members for free.

My page of REX CLUB is for you to enjoy REX CLUB. One Touch Pass My Page is a site that can be used by IC card type season ticket holders. The main service content is the transfer and resale of season tickets. There are two My Pages, but please use them so as not to make a mistake.

​Click here for the login page of REX CLUB My Page

For Urawa Reds, only LOYALTY members who are season ticket holders are eligible for one-touch pass membership. note that.

To use My Page, you must register your e-mail address. In addition, notifications and communications will be made through e-mail. You will also need your e-mail address if you forget your password. Be sure to register the e-mail address you are using.

Before "@" in the email address must be one of the characters "a-z", "A-Z", "0-9", "-", "_", and "." The first digit is either "a-z", "A-Z", or "0-9", and the last digit is "a-z", "A-Z", "0-9", "-", or "_". either). In addition, "." appearing twice or more in a row cannot be registered.

If you are logging in for the first time, please refer to the board on which your REX CLUB card membership card was pasted, as the password is written there. If you are logging in for the first time and have lost your card, please contact the REX CLUB office (TEL: 0570-064-026 Tuesday to Saturday 10:00 to 18:00, excluding Sundays, Mondays, national holidays, and home game days). .

If you have forgotten your password and have logged in to My Page in the past, click "Forgot your password?" on the login screen, enter your registered email address, and send it. An email with instructions on how to log in will be sent to your registered email address, so please follow the instructions.

My Page is compatible with smartphones, except for a few devices. If you cannot display it, please contact the "REX CLUB Secretariat". The displayed screen differs depending on the terminal. For example, you can't see the screen for PC on your smartphone. All types of terminals display essentially the same content.
*In order to use My Page safely, we have stopped using SSL 3.0. We apologize for the inconvenience caused to customers using some devices, but we ask for your understanding.

There are several possible reasons. If the problem persists, please contact the REX CLUB office [TEL: 0570-064-026, Tuesday to Saturday 10:00-18:00 (excluding Sundays, Mondays, national holidays, and home game days)].

• ・You may not be ready to use My Page. For those who apply at the window of the REX CLUB booth in the top team's home game Saitama Stadium, it will take up to 2 weeks to complete the information registration. Once you have registered your information, you will be able to log in. Those who have joined by applying online can log in immediately after payment.
• ・The wrong password may have been entered (see "Q: I forgot the password to enter My Page.").
• If you cannot log in even though your ID and password are correct, please try the following.
  ・Use a different browser than the one you are currently using, such as the latest version of Google's Chrome browser.
  ・Please update the software of the OS of the terminal you are using.

If the above measures do not solve the problem, please contact the REX CLUB secretariat [TEL: 0570-064-026, Tuesday to Saturday 10:00 to 18:00 (excluding Sundays, Mondays, holidays, and home game days)].

The types are as follows. Settings can be made from REX CLUB My Page "Edit Registration Information" → "Edit Registration Information" and then "E-mail newsletter request".

• REX CLUB e-mail magazine...Men's top team match information and tickets, information about REX CLUB
• Online shop e-mail newsletter...Information on the release of new goods, etc.
• Fun Fun Reds e-mail newsletter...Information about partner companies
• Reds Ladies Email Magazine... General information regarding Mitsubishi Heavy Industries Urawa Reds Ladies

There is a possibility that you have set domain-specific reception to receive emails on your terminal. Emails from REX CLUB are delivered from two domains. If you want to receive emails from Urawa Reds, please set up so that you can receive the following two domains (below @).

reds-experience.com
urawa-reds.co.jp

You can register on the "Registration information edit" screen only when you use it from a PC (personal computer). Please prepare an image to be uploaded before registering. The image size can be registered up to 5MB, and the height and width can be up to 3000*3000. Only JPG, JPEG, GIF and PNG are supported. Please note that you cannot register from a tablet, smartphone, or mobile phone.

Displays the number of years considered to be a continuous season ticket holder. The LOYALTY stage is determined based on this continuous holding period.

You can edit member registration information. If there are any changes, please correct them here. Please also change the setting for automatic renewal to the next year for REGULAR (adult/U-18) here. Unlike before, season ticket holders can only change their personal information from the REX CLUB My Page. Personal information cannot be changed from My Page of One-Touch Pass (Only the e-mail address for ticket transfer can be changed from My Page of One-Touch Pass).

・One-touch pass My Page login address
https://login.jleague.jp/login

Three pieces of information are listed in the point information.

Currently valid: Displays the number of points that can be exchanged at the moment.
Valid until the end of this fiscal year: Displays the number of points that will expire at the end of the current fiscal year (January 31, 2025 for fiscal 2024).
Cumulative points earned: Displays the cumulative number of points earned in the past three years, including the current year.

For regular (adult) players, the next year's stage will be determined based on the number of accumulated points earned.

Among the home games of the men's top team in the displayed year, the results are the wins and losses of the games with attendance history. The games that are included in the results are the home games of the men's top team that are eligible for attendance points. Games that are not considered home games, such as the Emperor's Cup, are not eligible, even if they are held at Saitama Stadium. Also, even if attendance points are awarded, ladies' games and various events are not included.

If you are using a card other than the REX CLUB card membership IC card with integrated one-touch pass IC function, and you do not record your visit points with the "visit point recorder" installed at the stadium, it will not be counted as a spectator record ( Season ticket holders using the REX CLUB card membership card IC card are automatically counted.However, in the case of games not covered by season tickets, season ticket holders must also register with the visitor point recorder.) .

Points can be earned by visiting home games, purchasing season tickets, purchasing tickets at "REX TICKET", purchasing goods, purchasing gourmet food, purchasing MDP, using facilities at Reds Land, joining the Official Supporters Club (OSC), etc. Program. Earned points can be redeemed for various rewards.

All categories of REX CLUB can accumulate points, but the points awarded and the award rate differ depending on the category. For example, if you do not continue or renew your season ticket or REGULAR, you will become a WHITE member and there will be significant restrictions on earning and using points.

In addition to visiting the stadium for home games that Urawa Reds have decided to earn points, purchasing season tickets, purchasing tickets on the Urawa Reds official online ticket site "REX TICKET", Urawa Reds official shop RED VOLTAGE and online shops, Purchasing goods at the fan shop, etc. at the stadium, purchasing at the gourmet shop at the stadium, purchasing MDP, using Reds Land facilities, joining the Official Supporters Club (OSC), joining or renewing the REX CLUB, and other Urawa Reds The fun bonus points, etc. that are set from time to time are eligible. Season ticket purchase points will be awarded separately for each seat (LOYALTY members are registered as members of REX CLUB for each season ticket seat. It is not per application representative). Ticket purchase points for "REX TICKET" are given to the purchaser according to the ticket purchase price (even if multiple tickets are purchased, all points will be given to the purchaser. Points cannot be split. You can not).

When earning points, be sure to have your membership card (card membership card or digital membership card) ready and present it. Points will be given only when you present it. Please note that if you do not bring your membership card (if you join the Official Supporters Club and do not register your membership card number at the time of joining), points cannot be awarded. Loyalty members will be awarded points for visiting the venue based on their visit records when they enter using their card membership card.

See here for details.

It may vary depending on the category and stage, but as a general rule, it is as follows.

The basic grant rate when purchasing tickets, goods, etc. is 10% of the purchase price. If you purchase 1,000 yen, you will receive 100 points (points are rounded down to the nearest whole number).

Regarding MDP at the match venue, unlike other goods, the basic points given are 30 points for each part. When purchasing at a gourmet shop, etc., 50 points will be given for every 500 yen purchased (the purchase price is rounded down to the nearest 500 yen), and 30 points will be given for each MDP purchased at the match venue.

100 points are awarded for each visit to a stadium, such as a home game. The basic points granted when using Reds Land facilities are 10% of the facility usage fee (the number of points is rounded down to the nearest whole number), and there is no change in the rate granted by category or stage. Membership points for the Official Supporters Club (OSC) are uniformly 300 points for representatives only.

In principle, the grant rate and grant points will fluctuate depending on the category and stage.

Please check here for details such as the points to be granted according to the category and stage, the rate of granting, and the timing of granting.

There are fun points such as bonus points for new and continuous memberships, home game match result bonuses, and favorite player MVP bonuses. In addition, there are bonus points that are set each time.

When joining or renewing a REGULAR membership, new and continuing membership points will be 500 points regardless of the annual membership fee. When joining for the first time (excluding re-enrollment), you will receive an additional 1,000 points as a bonus in addition to the new membership points.

There is also a bonus depending on the stage in REGULAR. Gold members receive 3,000 points each year, and SILVER members receive 2,000 points. All bonus points are the same regardless of category or stage. There are also bonus points that are set from time to time.

Points cannot be awarded at a later date.

You can check your current point balance in the point information on My Page. You can also check the achievements you have earned on the "Point History" screen. In "Point redemption application history", you can also check the history of point redemption.

Earning points depends on how you earn points. Please also see "About REX POINT" for the acquisition timing.

• (1) Attending home games, etc.
  ・LOYALTY, REGULAR, REDSLAND, HEART-FULL members, and WHITE members can receive tickets on the same day by holding the 2D barcode (card/digital) of their membership card over the "Visitor Point Terminal" inside the stadium. Points will be added.
  *Points will be automatically added to the one-touch pass of LOYALTY members (season ticket holders) after approximately 7 days.
  *If a member forgets to record their points on the "Visit Point Terminal", points cannot be added at a later date.
• (2) Purchasing season tickets/LOYALTY members
  ・Points will be added automatically. It will be added in March of the new fiscal year.
• (3) Ticket purchase
  ・If you purchase a ticket on the Urawa Reds official online ticket site "REX TICKET", points will be added automatically within about 7 days after purchase (payment).
• (4) Purchasing goods
  ・If purchased at the official shop RED VOLTAGE or the fan shop at the match venue, etc., points will be added automatically after about 7 days.
  ・ online shop Points will be added automatically about 7 days after the product is shipped.
• (5) Gourmet/MDP purchase/Purchase at Mitsubishi Heavy Industries Urawa Reds Ladies Home Game Goods Shop
  ・If you make a purchase at a gourmet shop that gives points at a match venue, etc., you will receive one "point ticket" for every 500 yen (rounded down to the nearest 500 yen). In addition, "point tickets" will be used to purchase MDP at the MDP station at the match venue (one point ticket will be given for each copy).
  You must add points yourself. When you read the 2D barcode on the "point ticket" using your smartphone's camera function, you will be taken to the login screen, and points will be automatically added to your account a few minutes after logging in.
  *The "point ticket" is valid only once. Once you complete the point addition procedure, you cannot use that "point ticket" again. Additionally, you will no longer be able to earn points after the expiration date displayed on the point ticket.
• (6) Use of Reds Land
  ・If you use the facilities of Reds Land, 10% of the facility usage fee (points are rounded down to the nearest whole number) will be awarded. Points are awarded at the same rate for REX CLUB LOYALTY/REGULAR, and there is no change in points given by category or stage.
  To award points, please present your Redsland membership card or REX CLUB membership card (card/digital) at the time of payment. It will be automatically registered within 10 days from the date of use.
  * If you cannot confirm that you are a member of Redsland or REX CLUB, you cannot grant it.
• (7) Joining the Official Supporters Club (OSC) ・If you join the Official Supporters Club (OSC), 300 points will be awarded uniformly to the representative registered in the REX CLUB LOYALTY/REGULAR. When joining the Official Supporters Club (OSC), be sure to register your REX CLUB membership card number. To join the Official Supporters Club (OSC), please click here.
• (8) Bonus points such as enrollment bonus, continuation/renewal bonus, online enrollment bonus, stage-up bonus, etc. ・As a general rule, points will be added automatically. When "point tickets" are distributed, you will be asked to add points yourself using your smartphone in the same way as when purchasing food and drinks.

can not. Points are awarded individually. Even family members cannot add up.

For a list of items that can be redeemed for awards, please check the banner on My Page, "Click here to apply for point redemption goods delivery" or "Click here to apply for point redemption goods, coupons, and events." The quantity of each item is limited, so we recommend early exchange. Items to be exchanged will be announced on My Page each time they are added. Also, the items that can be redeemed for awards differ depending on the category and stage. Please check the item list above for items that can be exchanged for each category and stage (WHITE members can only exchange limited items).

The point redemption method differs depending on the type of point redemption item, which is divided into 5 types.

• (1) Experience event/goods (lottery)
  For experience events and goods where the number of participants and the number of items are limited, winners will be determined by lottery based on applications from My Page. Points will only be deducted from winners after the drawing is completed (but not from unsuccessful applicants). Please note that if you do not have the required points at the time of the lottery, you will be disqualified.
  ・Application location: My page (WEB) Click on the “Stadium counter/coupon/point exchange goods application” banner
  ・Item exchange location: Delivery, point exchange window, event participation, etc. (varies depending on item)
• (2) Goods (reception method: first come first served)
  You can apply from My Page. Once your application is complete, the eligible items will be secured.
  ・Application location: My page (WEB)
  [Delivery] Click on the “Point Exchange Goods Delivery Application” banner
  [Exchange at the stadium counter REX booth] Click on the "Stadium counter/coupon/point exchange goods application" banner
• (3) Watching game ticket for point exchange (acceptance method: first-come-first-served basis)
  Urawa Reds official online ticket site "REX TICKET" can be exchanged for a match ticket from the "REX POINT Ticket Exchange Site". Please note that there may be restrictions on the games and seat types that can be exchanged.
  Please check here for details such as the number of redemption points for each seat type.
  ・Application location: Click the "REX POINT ticket exchange site" banner in "REX TICKET"
  ・Ticketing: Ticketing at Seven-Eleven stores (Ticketing method is limited to Seven-Eleven ticketing)
• (4) Goods purchase coupon/Red's Land usage ticket
  For "goods purchase coupons" and "Red's Land usage tickets," please apply from the banner on My Page "Stadium counter/coupon/point exchange goods application." Receipts issued from the exchange receipt issuing machines installed at Saitama Stadium, Red's Land, and Red Voltage can be used as coupons/tickets.
  *Goods purchase coupons can only be used by LOYALTY/REGULAR members.
• (5) Use of online shop points
  When purchasing goods at the Urawa Reds Online Shop, enter the number of points (4,000 points = 1,000 yen) in the "Use points" field on the "Payment method selection screen" to receive a discount at the time of payment.
  *Only available to LOYALTY and REGULAR members.

I have. Earned points are valid for up to the past three years. REX CLUB ends on January 31st and is always valid until January 31st. Earned points are valid until the end of the fiscal year after next, regardless of the time of year. For example, points earned on December 1, 2022 are valid until the end of fiscal year 2024 (January 31, 2025) because they were earned in fiscal year 2022. Points that have passed their expiry date will expire and will no longer be usable unless carry-over is permitted.

Yes, delivery is possible. The shipping fee is a flat rate of 550 yen (tax included), and you can choose to pay by credit card or convenience store. To apply, go to the REX CLUB My Page and click on the "Point Exchange Goods Delivery Application" banner to go to the application page. Please note that the application page is different from the one for stadium pickup.

Shipping charges cannot be paid with REX POINT. note that.

You cannot change the receiving method after applying. Please be careful not to make any mistakes when applying.

Please contact the REX CLUB secretariat within 7 days of arrival regarding defective items or discrepancies in content, and then return the items to the sender's address stated on the invoice within 3 days after contacting us.

[REX CLUB Secretariat]
TEL: 0570-064-026
Tuesday-Saturday 10:00-18:00 (Excluding Sundays, Mondays, national holidays, and home game days)

Urawa Reds official ticket site available only to REX CLUB members.

Loyalty, regular, and white categories are all available, but the benefits differ depending on the category. By simply registering as a REX CLUB WHITE (free member), the system usage fee and ticketing fee normally incurred when purchasing tickets will be waived. In addition, you can purchase tickets in pre-sale, which allows you to purchase tickets earlier than general sales (LOYALTY is "fastest", REGULAR is "almost fastest", WHITE is "advance"). In addition, for REX CLUB LOYALTY and REGULAR, only when using the online ticket site "REX TICKET", the site paid ticket purchase price will be applied at the member price (same price even on the day of the match), so it is very profitable. You can purchase tickets at , and you can earn REX POINTs according to the ticket purchase amount.

REX TICKET Click here for details

If you are already a member of REX CLUB, you can log in by entering the email address (or membership card number of the current year) registered with REX CLUB as the login ID and the password registered with REX CLUB as the password.

If you are not a member of REX CLUB, please join from here.

REX TICKET, the official online ticket site for Urawa Reds, does not sell visitor tickets (Visitor upper seat / Vistor lower seat). As a general rule, only tickets for Urawa Reds (Top Ladies) home games can be purchased. If you wish to purchase visitor seats, from the general sale date, they will only be available through J League Tickets, WE League Tickets, and various play guides.

"REX TICKET" can be used from a PC, smartphone, or tablet. Feature phones (garakei) cannot be used.

For details on how to use "REX TICKET", please refer to here.

Urawa Reds official online shop site available only to REX CLUB members. To use the service, you will need to register for the Urawa Reds membership "REX CLUB" and log in with your "REX CLUB" member ID and password. Please use the online shop here.

By entering the number of points in the "Use points" column on the "Payment method selection screen" when purchasing goods at the online shop, you can get a discount at the time of payment. (4,000 points = 1,000 yen)
See here for details.

* WHITE cannot be used.

When you purchase, points will be added about 7 days after the product is shipped.
*Please note that it may take another 1-2 weeks before points are awarded during long holidays such as summer and year-end and New Year holidays.

LOYALTY members (season ticket holders) can use paid content site members (usually ¥330/month/tax included) free of charge. The free period is from March 1st of each season to the end of February of the following year.
If you are a LOYALTY member, after logging in to your REX CLUB My Page, click the Site Members banner on your My Page to log in to Site Members and use it for free.
If you are a LOYALTY member and are already a Site Members member, you can log in to Site Members using your Site Members ID (email address) from the Site Members login page. However, in order to use Site Members free of charge, it is necessary for the Site Members member to apply for free viewing.
After logging in to Site Members and completing the prescribed declaration procedure on the screen, the service will be available from the month following the month in which the procedure is carried out (depending on the contracted mobile phone company or credit company, the month after the month following the declaration procedure). Usage fee is free. Please note that if you do not complete the declaration procedure, you will not be considered a REX CLUB LOYALTY member and will continue to pay the usage fee.
In addition, you will need your REX CLUB login ID (e-mail address registered with REX CLUB or membership card number for the current year) and password for the procedure.
REX CLUB members who are not eligible for free use will be able to view the content by registering as a member (usage fee of 330 yen / tax included) from the site members screen.

One of the benefits of using My Page is a lottery system that determines the order of priority entry at home games for season ticket holders (LOYALTY members) with Home supporter's seat. Season ticket holders with reserved seats cannot participate even if they are season ticket holders.

If you want to enter the stadium early, you can use REX CLUB's My Page to apply in advance for a lottery for entry order, and according to the number drawn, you will be able to enter earlier than the general public. There is a deadline for applications for each match, after which an automatic lottery will be held. Before entering, you will be issued a lottery numbered ticket using the ticket machine installed at the stadium, and then you will be asked to wait in line. You can check the lottery results on My Page.
Please see here for details.
*If the game is being operated based on measures to prevent the spread of the new coronavirus, Home supporter's seat priority admission lottery may not be available.