We would like to inform you about the handling of tickets purchased for the 2024 Meiji Yasuda J1 League Round 25 match between Urawa Reds and Kashiwa Reysol, which was canceled due to inclement weather.

Matches eligible for refund
2024 Meiji Yasuda J1 League Round 25
Wednesday, August 7: Urawa Reds vs Kashiwa Reysol

Alternative Date
Wednesday, October 23rd, kickoff 19:30 (Saitama Stadium)

The refund acceptance period varies depending on the ticket type and purchase method. Please check the acceptance period and various refund methods listed on this page below.

Refund acceptance period
[For those who purchased a QR ticket]
September 12th (Thursday) 10:00 - September 30th (Monday) 23:59
[For those who purchased paper tickets]
August 23rd (Friday) 10:00 - September 30th (Monday) 23:59
[Those who purchase tickets at the stadium on the day of the match and those who use the seat change service]
Home games eligible for refunds
・Saturday, August 24th 2024 Meiji Yasuda J1 League Round 28 vs Kawasaki Frontale [MATCH PARTNER: Mitsubishi Heavy Industries]
・Saturday, September 21st 2024 Meiji Yasuda J1 League Round 31 vs. FC Tokyo [MATCH PARTNER DHL]

Information for Urawa Reds season ticket holders
Regardless of whether or not your admission has been processed on Wednesday, August 7th, you will be able to enter the venue on the alternative date with your season ticket without having to take any further action.
If you have a season ticket in the form of an IC card, please enter by tapping your season ticket IC card on the "One-Touch Pass Terminal" at the entrance gate, just as you would for a regular season ticket match.
For those who hold paper season tickets, your paper ticket (main ticket) for the match against Kashiwa Reysol on Wednesday, August 7th will be checked at the entrance gate before you are allowed to enter.
Please note that you will not be able to enter with just the detached ticket stub.



<To everyone who has obtained Home supporter's seat priority admission lottery ticket>
We regret to inform you that the lottery tickets Home supporter's seat priority admission will be invalid.
We will provide further information regarding lottery applications for priority admission to Home supporter's seat on the alternative date and the issuance of lottery tickets.

<Premium seat and SS reserved seat season ticket holders>
The MDP exchange vouchers provided as a benefit to all premium seat and SS reserved seat season ticket holders can be used as is on the alternative date.
Please keep your MDP exchange voucher dated 8/7 (Wed) in a safe place.
We apologize, but if you visited us on Wednesday, August 7th and have already exchanged your tickets, you will not be able to exchange them again. Thank you for your understanding.

Information for those who purchased tickets via various ticket sites
<For those who purchased QR tickets through REX TICKET or J.League Ticket>
We will use Wellnet Co., Ltd.'s "Wellnet Remittance Service" to make the refund to your designated account. Please complete the procedure within the refund acceptance period.
We will send you refund details from an email address including "@pia.co.jp", so please make sure you can receive emails in advance.

Refund acceptance period September 12th (Thursday) 10:00 - September 30th (Monday) 23:59

*Details on how to receive a refund will be sent to the email address of the account registered when you purchased the ticket (to the person who made the ticket purchase) before refunds begin.
*If emails with URLs are blocked, please cancel the setting.
*The email may be automatically sorted into spam on the email server. It may be stored in a folder other than the one you normally use, so if you have a separate folder, please check there as well.
*Refunds will be made via bank transfer or at a Seven Bank ATM, regardless of the payment method used (including d Pay and Rakuten Pay).
*Please check your email for details on the refund method.

For inquiries regarding refunds, please contact here http://w.pia.jp/a/supportss/
*When making an inquiry, please specify [J.League ID: 8/7 Urawa Reds vs Kashiwa Reysol].
*Inquiries will be answered in order between 11:00 a.m. and 5:00 p.m. on Ticket Pia business days (excluding Saturdays, Sundays, national holidays, Obon, New Year's holidays, etc.).

<For those who purchased paper tickets at 7-Eleven through REX TICKET or J.League Ticket>
Refund Period August 23rd (Friday) 10:00 - September 30th (Monday) 23:59

■ For those who have already picked up their tickets
For details, please check the following page. Refund methods vary depending on the payment method and ticket issuing method, so please check the applicable refund method carefully.
REX TICKET https://rex-ticket.jp/guide/refund
J League Tickets https://www.jleague-ticket.jp/guide/refund

■ Those who have not yet picked up their tickets
If you selected to pick up your tickets at 7-Eleven when purchasing them, and have already paid for the tickets, but have not yet printed the tickets (do not have them in your hands), please print your tickets at the store and follow the refund procedure in the same way as for those who have already picked up their tickets.
* Seven-Eleven cannot accept refunds on the day the ticket is issued.
Please visit the store where you printed your ticket again after 10:00 a.m. on the day after the ticket was printed.
*Please issue your ticket at least one day before the refund deadline and complete the refund procedure within the refund period.

<For those who purchased paper tickets through Ticket Pia>
Refund Period August 23rd (Friday) 10:00 - September 30th (Monday) 23:59

Please see the following page for details on refunds. Refund methods vary depending on how your ticket was issued, so please check the applicable refund method.
Ticket Pia https://t.pia.jp/guide/refund-process.jsp

<For those who purchased paper tickets at Seven-Eleven multi-copy machines>
Refund Period August 23rd (Friday) 10:00 - September 30th (Monday) 23:59

Refunds will be given at the Seven-Eleven store where the ticket was issued (printed on the bottom left of the front of the ticket). Please bring the applicable ticket during the refund acceptance period and carry out the procedure.

<For those who purchased the special "More About Soccer" sheet>
The alternative date, Wednesday, October 23rd, will be for those who have tickets for the August 7th (Wednesday) event.
Since a seminar has already been held on Wednesday, August 7th, there will be no seminar by Raikart before the match on the alternative date, and he will only provide "real-time commentary" during the match.
If you have a current ticket, regardless of whether or not you have been processed for entry on Wednesday, August 7th, you will be able to exchange your current ticket for August 7th (Wednesday) for a ticket for October 23rd (Wednesday) at the special booth outside the stadium on the alternative date.
Please note that tickets marked "August 7th (Wednesday)" cannot be used to watch the match on the alternative date.
We will send you the location of the special booth and details of the event on the day via the email address registered with REX CLUB closer to the alternative date.
If you are unable to attend the alternative date, please follow the instructions on this page for those who purchased paper tickets at 7-Eleven through REX TICKET or J.League Ticket.
*Please note that the "bonus ticket" issued at the time of ticket purchase cannot be exchanged or refunded on its own.

<To everyone who exchanged tickets with REX POINT>
All tickets for Wednesday, August 7th will be invalid. We apologize for the inconvenience, but we ask that you please dispose of your tickets yourself.
Any REX POINTS you have used will be returned within approximately two weeks.

<To everyone who purchased group tickets>
Refund Period August 23rd (Friday) 10:00 - September 30th (Monday) 23:59
Refunds will be made at the Seven-Eleven store where the ticket was issued (printed on the bottom left of the front of the ticket). Please bring the applicable ticket within the refund period and complete the procedure.

<For those who purchased tickets on the J.League inbound website>
There are no special procedures you need to follow when requesting a refund.
For customers who purchased through the Inbound Site, a refund will be processed to the credit card used.

<To everyone who purchased tickets at the stadium on the day of the match>
Refunds will be available at the special booth near the ticket sales booth at the south gate of Saitama Stadium at the following Urawa Reds home games. Please bring your ticket with you to the special booth.
Home games eligible for refunds
・Saturday, August 24th 2024 Meiji Yasuda J1 League Round 28 vs Kawasaki Frontale [MATCH PARTNER: Mitsubishi Heavy Industries]
・Saturday, September 21st 2024 Meiji Yasuda J1 League Round 31 vs. FC Tokyo [MATCH PARTNER DHL]

Information for those who have used the Urawa Reds season ticket transfer and resale service
<To everyone who has used Urawa Reds season ticket transfer service>
All season ticket transfers that have been completed by Wednesday, August 7th will be void and will be cancelled by our club.
If you would like to transfer your tickets to the alternative date, we apologize for the inconvenience, but we ask that you go through the process again.

<To everyone who used the Urawa Reds season ticket resale>
All season ticket resale transactions completed for Wednesday, August 7th will be void and will be cancelled by our club.
If you purchased your tickets through a season ticket resale, there is no need to take any special steps to receive a refund.

Information for those using REX TICKET resale
All REX TICKETS resales completed for Wednesday, August 7th will be invalidated and will be cancelled by our club.
As a result, ownership of the tickets will be returned to the sellers. However, please note that you will need to process the refund yourself, just like everyone who purchased tickets from various ticket sites.
<For those who purchased QR tickets through REX TICKET or J.League Ticket>
Please check the method below and request a refund.
For those who purchased tickets through the REX TICKET resale, there are no special procedures we ask you to follow.

Information for RBC (Reds Business Club) members
Regardless of whether or not your admission has been processed on Wednesday, August 7th, you will be able to enter the alternative event date without having to take any further steps.
The RBC Secretariat will provide further information, so please continue to keep your tickets in a safe place.

Information for those who have purchased parking tickets for the North Second Parking Lot and the East Parking Lot
Parking tickets will be refunded regardless of whether you use the parking lot on Wednesday, August 7th.
Please follow the instructions on this page for those who purchased paper tickets at 7-Eleven through REX TICKET or J.League Ticket.
Please note that parking tickets that show the match date as "August 7th (Wednesday)" cannot be used to park on alternative matches.

Information for those with various invitation tickets
All invitation tickets will be invalid regardless of whether or not you have been processed for admission on Wednesday, August 7th.
There is no special procedure required, so we ask that you please discard your invitation ticket.
If you use the Saitama City Newcomer Invitation, Saitama City Hometown Elementary School Student Invitation, or Reiwa 5 Graduate Invitation, we will send you a new coupon code.
If you purchased tickets at the same time as your application, please follow the instructions on this page for those who purchased paper tickets at 7-Eleven through REX TICKET or J.League Ticket to apply for a refund.

If you are a winner of the various J.League-related campaigns such as "Go and have fun at the J.League during your summer holidays" and "Meiji Yasuda Life J.League Pair Ticket Chance", we will send you a separate email notification, so please check it.

Please note that invitation tickets with the match date of "8/7 (Wed)" printed on the ticket, whether paper tickets or QR tickets, cannot be used to watch the match on the alternative date.

To everyone who used the seat change service at the match against Kashiwa on Wednesday, August 7th
If you have a season ticket for Home supporter's seat listed below, we will refund the upgrade fee (1,000 yen per seat). Please bring your main upper seat ticket to the special booth near the ticket sales booth at the south gate of Saitama Stadium at an Urawa Reds home game.
Home games eligible for refunds
・Saturday, August 24th 2024 Meiji Yasuda J1 League Round 28 vs Kawasaki Frontale [MATCH PARTNER: Mitsubishi Heavy Industries]
・Saturday, September 21st 2024 Meiji Yasuda J1 League Round 31 vs. FC Tokyo [MATCH PARTNER DHL]

If you have a reserved seat season ticket, there is no special procedure you need to take.
If you would like to change your seat on the alternative date, please come back to the designated desk on the day of the match.

To all those who have been selected for the REX CLUB Special Seat Experience Program
Regardless of whether or not you receive your ticket on Wednesday, August 7th, your special seat will be invalid. We apologize for any inconvenience this may cause you.
We plan to accept applications for the special seat viewing experience program on the alternative date, so we ask that you please apply again. Thank you for your understanding and cooperation.

Important Notice Regarding Refunds
*If you lose your ticket, there will be no refund, so please keep it in a safe place.
*As a general rule, tickets that are illegible due to damage or other reasons will not be refunded.
*We cannot provide refunds or exchanges for tickets purchased or obtained through any channel other than the official ticket sales channels designated by the club, such as gift certificate shops or online auctions.
*Even if you bring your ticket to the new date, you will not be able to watch the game. Please be sure to complete the refund procedure within the refund period. (Excluding season ticket holders)
*Please note that this refund does not include any fees related to payments, transportation costs, accommodation costs, communication costs, etc.

Inquiries regarding this matter
Urawa Reds REX CLUB Office
TEL 0570-064-026
Reception hours: Tuesday to Saturday 10:00 to 18:00
Closed on home game days, Sundays, Mondays, and public holidays

Inquiries regarding tickets purchased through J.League Ticket
https://www.jleague-ticket.jp/contact

Urawa Red Diamonds